FAQs

 

When will my order ship?

Orders are usually processed and shipped within 3 working days of purchase.

 

How do I track my package?

We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

 

Why can't i track my order on the website？

Please note that the tracking information will be displayed after 2-5 days after being updated.

Therefore, if you can't find tracking information about your package, please try in 1-2 days later.

 

Why is my shipment status not updating?

Your shipment may be delayed for many reasons. Common delays can be due to e.g. Weather incidents, customs or backlogs.

 

What methods of payment do you accept?

We accept Paypal, Credit Card (Visa, mastercard, Discover, and American Express), Debit Card.